Before you place an order, please check the "Refund Policy" firstly!
Custom Bobbleheads at least needs 15-40 business days to get them.
Still looking for personalized gifts?
This customized bobblehead is probably your best choice!
Pure Handmade Craft
On the basis of raw materials, our craftsman with decades of experience can create various lifelike "bobblehead" with hands and simple tools according to the photos provided by customers.
Handmade customization is undoubtedly the most thoughtful gift.
Custom your bobbleheads from photos now!
Different from other companies, we use non-toxic Polymer Clay not resin to make the bobblehead.Due to the high ductility and plasticity of Polymer Clay, the final bobblehead will be more vivid and easy to preserve.
The size is the stature of the person standing from head to toe,most of our bobbleheads are between 6-8inches.
The model online is only for reference, we will replace the doll head with yours.
Our craftsman will sculpt your hair and facial expressions according to the front photo you provided. This should be a high quality front photo (selfies not preferred).
Note: Long hair will have a affect on head shaking.
Memory is the freeze of time.
This custom bobblehead is the perfect gift for friends, co-workers or family members!
Let's record the good times in our life together with custom bobblehead!
A. The bobble head models online are only for reference, we can change the bobleheads'color for free. If you want to change, plese make a note when you place a order or email to us via email@example.com. (When you send email, please note your order number.)
B. The normal turnaround time is at least 30 business days, it will take you about 30 days to get it from the date you place the order.
If you choose VIP sculpture service and FEDEX shipping, the turnaround time is at least 15 business days.
More modificaitons will take more time to get it.
C. Our bobbleheads can be shipped to any country in the world.
D. If you can not find any model online that close to your idea, you can choose "100% custom bobblehead" and design the bobblehead completely by yourself.
E. The producing for Smiling Face and Non-smiling Face is totally different, so please be cautious when you choose the picture for the bobblehead doll.
How long does it take to receive my product?
There are several options for the speed of sculpting and shipping during you place a order. It will take at least 15-40 business days to get your bobblehead from the next day you place your order.
The time you receive your bobblehead
=Sculpture time +modify time + shipping time
Sculpture Service Option:
①Vip sculpture service: faster providing face proof within 4 business days.
②Normal sculpture service: providing face proof within 10-15 business days.
Shipping Service Option:
①FEDEX shipping: usually take 5-7 business days
②Standard shipping： usually take 15-25 business days
While we offer unlimited free revisions and a complimentary proofing process, every change will require additional 2-5 business days.
Can I change the destination country of my order?
If you need to change your shipping address, please send us an email at firstname.lastname@example.org within 48 hours after placing order. We can help right up until the parcel is shipped. Please send email to our email address with the current shipping address on file and the address that you would like to change it to.
Please note: After your order has been sent out, you may not change your shipping address.
How much is the shipping cost?
European Union and United Kingdom ( Including the VAT fees)
1: If you order is more than $200 (include $200), the standard shipping charge is USD19, the FEDEX charge is $60.
2: If your order is less than $ 200, the standard shipping charge is $39, the FEDEX charge is $65.
1: If you order is more than $200 (include $200), the standard shipping charge is USD10, the FEDEX charge is $40.
2: If your order is less than $ 200, the standard shipping charge is $25, the FEDEX charge is $45.
How will I know my order has shipped?
You will receive a shipping confirmation email once your order is ready to ship.
Please note that orders may take up to 15 business days to process before they are shipped due to customized work involved.
Once you have received this email please allow 24-48 hours for your tracking number to update.
Please keep in mind delivery dates may change due to inclement weather conditions or holiday.
What Countries do you ship to?
Australia, Austria, Belgium, British, Brazil, Canada, Chile, Colombia, Cyprus, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Korea, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands,Taiwan, Malaysia.
Please note: The recipient of an international shipment may be subject to a value-added tax (VAT) or import taxes, customs duties, and fees levied by the destination country.
These charges must be paid for by the recipient. figurebobble.com has no control over these charges, nor can we predict what they might be.
All merchandise is carefully packaged for shipment, and damage case seldom happens. If you get damaged bobbleheads, please take photos and contact us soon, we will redo it for free to replace. ( Digital photos of damaged product is necessary for our damage claims. Proofs must be sent to us within 48 hours after you get it).
Please note: Saturday, Sunday and Holidays (National) such as Christmas, Thanksgiving, July 4th do not count within the delivery time.
The parcel usually arrives at the destination 13-15 days after delivery. In order to for courier to contact you, please keep the mobile phone free during this period. If you do not receive the package in time, it will be returned to the place of shipment. We will not be responsible for any loss caused by this reason.
If your personalized product was re-made, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift.
At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
Expedited shipping is not offered to P.O. Box shipping addresses.
We do not offer overnight shipping.
If you have any questions, please feel free to contact us via email: email@example.com.
Refunds Before Shipping
Figure Bobblehead offers a "No questions asked“ money back guarantee that is valid during the creation process of your custom figurine. This means that you can cancel your order anytime pre-shipping. In order to avoid non-serious orders, a cancellation fee of 30% will be deducted from the payment you made when ordering. This refund policy does not apply for bulk orders. In case you order more than one custom doll, the prototype (first sample) will be treated in accordance with our "No questions asked" money back guarantee, however, after the approval of the prototype by the customer, no more refunds are possible for the complete bulk order.
Refunds After Shipping
Due to the fact that all of our products are custom made in accordance with the specifications provided by our customers, applicable laws don’t require us to accept returns or grant refunds.
However, while we accept cancellations before shipping (for single orders - not bulk orders) we are unable to accept such cancellations after you have received the custom-made doll. Figure Bobblehead has complimentary proofing available for most sculpting options, thus, your satisfaction is guaranteed during the proofing process.
Damages During Shipping
* Our bobblehead dolls are very well-packed, and damages during shipping rarely occur.
However, if this unlikely event happens to you, please contact us within 48 hours, and file a report with this person in case of any damage and please provide Figure Bobblehead with the order number and photos of the damaged dolls.
Please contact us to firstname.lastname@example.org, our customer service staff will be happy to help for you.
If you didn't provide the above information within 48 hours after the logistics track shows the receipt, we will not be processed.
The following is the specific damage situation treatment solutions:
* Due to the bobblehead is completely handmade custom product, we can't guarantee 100% similarity to the image you provide.
Within 7 working days of completing your order, we will send an email confirming the proof of the face of the bobblehead. (only the face).
Please reply within 24 hours to approve or disapprove. During this period, we will follow your request to modify the proof, until you confirm to approve.
If you didn't reply within 24 hours, we will default that you have approve the proof and shipped.
1: The proof has approved: That means to you approved with the proof and will not modify to it.
2: The proof approved by default: That means to we default that you accepted the original proof.
* In the above circumstances, if you receiving the bobblehead and complain dissimilar, we will not provide redo and refund services.
Wrong Product From Warehouse
* Due to the negligence of the warehouse staff, you have received the bobblehead of other’s orders.
Please contact us to email@example.com within 48 hours and attach the pictures and information of the bobblehead, our customer service staff will be happy to help for you.
You can choose one of the following solutions:
1: Return and redo: We will provide to you with our return address and bear the return shipping costs. And we will remake your order.
2: Return and refund: We will provide you with our return address and bear the return shipping cost. After you send the package, we will refund 100% to you.
As the bobblehead is custom product from handmade, once the bobblehead put into production, no modification can be made.
If you have a modification request, please contact us within 48 hours after placing your order. Over 48 hours of modification request, we will charge the following fees:
* Note: Due to the bobblehead is completely handmade custom product, once the bobblehead is produced, we will not be able to be sold for the second time, so except receiving the wrong bobblehead, we can't accept returns for other reasons.
Customer service email: firstname.lastname@example.org
Phone: +1 (678) 956-1042（Monday~Sunday, PST 9:00~18:00）
20H,39 Mark Road, Hemel Hempstead, Herts, Buckinghamshire, United Kingdom HP2 7DN
If you have any questions, please feel free to contact us.