FAQ

FAQ - Figure Bobblehead

Q: How long does it take to receive my bobblehead ?

A: There are several options for the speed of sculpting and shipping during you place a order. It will take at least 15-40 business days to get your bobblehead from the next day you place your order.

The time you receive your bobblehead
=Sculpture time +modify time + shipping time

Sculpture Service Option:
①Vip sculpture service: faster providing face proof within 4 business days.
②Normal sculpture service: providing face proof within 10-15 business days.

Shipping Service Option:
①FEDEX shipping: usually take 5-7 business days
②Standard shipping: usually take 15-20 business days

While we offer unlimited free revisions and a complimentary proofing process, every change will require additional 2-5 business days.

Q: Do you provide proof of the bobblehead?

A: Due to the bobblehead is completely handmade custom product, we can't guarantee 100% similarity to the image you provide.

Within 7-15 working days of completing the face of your bobblehead, we will send an email confirming the proof of the head. (only the head).

Please reply within 48 hours to approve or disapprove. During this period, we will follow your request to modify the proof, until you confirm to approve.

If you didn't reply within 48 hours, we will default that you have approve the proof and shipped.

 1: The proof has approved: That means to you approved with the proof and will not modify to it.

 2: The proof approved by default: That means to we default that you accepted the original proof.

 * In the above circumstances, if you receiving the bobblehead and complain dissimilar, we will not provide redo and refund services.

 

 

Q: What if I don’t like my bobblehead? Do you offer refunds?

 A: Yes. We will refund your money if you decide at any time during the creation process (pre-shipping) that you don’t like your bobblehead. Only a 30% cancellation fee applies to avoid non-serious “fun orders”. No refunds are possible after you have approved and received your bobblehead.

 

Q: Please explain your festival (such as Christmas) delivery schedule.

A: The advertised dates for the festival delivery schedule require the customer to respond to our emails within 24 hours. The schedule includes one revision. If you require multiple revisions, please be aware this could affect your Christmas delivery.


Q: What are the bobbleheads made of?

A: We use high-quality polymer clay, a type of nontoxic, polychrome, and transformable material that can make your bobblehead very vivid and alive-looking.


Q: How many photos do I have to send?

A: One clear front view picture is preferable. If you have another photo, please contact us.


Q: Can I make additional requests?

A: If you have any special requests on the order, feel free to write them down on the “Note” box in the product page or send email to sale@figurebobblehead.com.


Q: Can I change the pose/uniform of the bobblehead?

A: For the full custom bobbleheads, we allow a free posture change within 48 hours of placing the order. After 48 hours your order will be subject to an additional charge of $15, in which case the artist will not be able to use the premade body and will have to sculpt a new body.


Q: Can I change the face photo?

A: We allow a free photo change within 48 hours of placing the order. After 48 hours your order will be subject to an additional charge of $30, in which case the artist needs to remade the bobblehead because the expression on the face is different in each photo.


Q: Can I add an accessory to my bobblehead?

A: Yes, please write it down on your comments and send us a picture for our reference. Small items like books, glasses, and hats are free. We only charge for big accessories like chairs, guitars, pets, etc.


Q: Do you accept payments other than by PayPal?

A: Besides PayPal, you can also pay your order by credit card.


Q: Can I make any changes to the bobblehead?

A: If you are dissatisfied with your bobblehead, simply point out why you think the bobblehead doesn’t look like the real person, and we will make the changes as per your comments, and send you new proofs until you are satisfied with the item.


Q: What if my bobblehead is broken when I receive it in the parcel?

A: We have a very low rate of breakage. Each bobblehead is carefully wrapped in PEP foam film and packed in a foam protected hard box. If you received a broken bobblehead, please submit a support ticket, and attach clear photos of the items that represent a quality issue within 48 hours of receipt, we are happy to help.

All merchandise is carefully packaged for shipment, and damage case seldom happens. If you get damaged bobbleheads, please take photos and contact us soon, we will arrange to Redo it for free to replace. (Digital photos of damaged product is necessary for our damage claims. Proofs must be sent to us within 48 hours after you get it).

 

Q: Which countries does figurebobblehead.com ship to?

A: Australia, Austria, Belgium, British, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Korea, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands

*Please note: The recipient of an international shipment may be subject to a value-added tax (VAT) or import taxes, customs duties, and fees levied by the destination country.

These charges must be paid for by the recipient. figurebobblehead.com has no control over these charges, nor can we predict what they might be.


Q: Can I make a bobblehead of a celebrity or professional athlete?

A: We are unable to create a custom bobblehead of a celebrity or a professional athlete without their permission. If you can verify the relationship and obtain permission, we will provide an authorization form.

If this will not work for you, we can create a custom bobblehead of a celebrity or professional athlete’s body (same clothing, pose, body type, etc.) with a custom head of a friend, coworker, spouse, yourself, etc.